ZAARIAL WHOLESALE
Delivery & returns.
Check the terms for your specific wholesale order before you confirm or make payment.
Confirm the details in writing
Delivery estimates, advance payments, cancellation terms and return arrangements depend on the product and the agreed quotation. A fixed site-wide delivery or return window is not currently published. Ask our team to confirm these details in your quotation before payment.
Delivery charges and timing
Packing and delivery charges appear separately in your quotation. Ask for the expected dispatch date and delivery estimate for your pincode before confirming.
Check the recipient name, full address, phone number and pincode in Delivery details. If something needs to change, contact us before dispatch.
Tracking your order
Your Orders section shows progress as the team updates it. Once courier and tracking details are recorded after dispatch, they appear in your order. Contact the team with your order ID if a shipment is delayed or an update is unclear.
Damaged, incorrect or missing products
Contact us as soon as you notice a problem. Share your order ID, a description of the issue and available photos of the product, packaging and shipping label. Keep the packaging where possible to help with the review.
The team will review the issue and discuss the appropriate resolution with you. Contact us for the return address and shipping arrangements before sending an item back.
Report an order issue on WhatsApp →Cancellations, returns and refunds
For a change or cancellation, contact the team with your order ID. The available options depend on how far sourcing, purchasing or dispatch has progressed.
Before placing an order, confirm the return eligibility and reporting window, who pays any return shipping, and how an agreed refund will be processed and when. Keep the written quotation and payment record for reference.
This information does not limit any rights that apply under law.
Your invoice and payment record
After the team shares your invoice, you can view and print it from your order. The current document is a proforma invoice, not a GST tax invoice or payment receipt. Its payment figures reflect the records at the time it was issued.
Contact us if you need to reconcile a later payment or clarify the remaining balance.
Have a question before ordering?
Share your product photo or order reference with our team.